Small Clipper Service incl ALL postage

Our repair process is thorough and systematic, ensuring your clippers don't just "run," but perform at 100% capacity.

Our Multi-Stage Service Process:

• Tracked 24 Postage (Inward): Fast, pre-paid shipping to our workshop with £150 insurance.
• Initial Diagnosis: We perform a quick bench test to reproduce and diagnose the specific faults you have reported.
• Deep Inspection: A secondary, detailed diagnosis is made by a complete strip-down and individual inspection of every internal component.
• Job Sheet & Quote: A full job sheet is recorded. Depending on your chosen quote option, we proceed with the repair using parts from our extensive on-site stock.
• Refurbishment: The clipper is meticulously reassembled. This includes cleaning, greasing, and oiling all mechanical parts as required.
• Performance Testing: Your clipper is bench-tested to ensure all faults are remedied. If the fault merits it, we will also test your blades on the machine to ensure perfect synergy
• Electrical Safety & Finish: Each unit is cleaned externally, tested for electrical safety, and securely packed for its return.
• Tracked 24 Postage (Outward): Rapid, tracked return of your equipment to your door with £150 insurance.

After checkout, you'll receive an email link for your Tracked 24 label. Please package your clippers securely in a sturdy box. For our full Mandatory Packaging Guide

Turnaround & Dispatch

We process repairs systematically to ensure every machine receives the thorough attention it requires.

• Queue & Diagnosis: Clippers are processed in the strict order they arrive. They are typically diagnosed within 5–10 working days of arrival (subject to Saturday and holiday delays as detailed in our sharpening section).
• Option A: Use Our Judgment (Fastest): To get you back to work as quickly as possible, we recommend selecting the "use our own judgment" option. This allows our technicians to proceed with the repair immediately after diagnosis. Please rest assured that our team is extremely cautious—we will never repair a clipper if the costs are nearing the point of being unviable.
• Option B: Request a Quote: We fully understand if you wish to know the cost before we start. However, please be aware that this adds an additional admin loop to the process. Once diagnosed, your paperwork joins our office queue; when it reaches the front, we will calculate the quote and attempt to contact you.

A Note on Delays: While we occasionally have to wait for specific parts to arrive, the most common cause for a significant delay is difficulty in connecting with a customer for quote approval. The faster we can reach you and receive your go-ahead, the faster we can get your equipment back on the bench.

Return Delivery: Once repaired, your clippers are returned via Royal Mail Tracked 24. You will receive an automated email with your tracking number the moment they are dispatched.

Click here for our Latest Service Status & Holiday Updates

To protect your equipment and ensure your postal insurance remains valid, please follow these mandatory requirements:

• Insurance Limit: Our provided Tracked 24 label includes insurance cover for loss or damage up to £150.
• High-Value Items: If your items are worth more than £150, we strongly recommend you arrange your own shipping (such as Royal Mail Special Delivery) with an appropriate level of cover. Shear Ease Ltd is not liable for values exceeding the £150 Royal Mail limit.
• Mandatory Packaging: Royal Mail guidelines must be followed to qualify for a claim. To comply with Royal Mail insurance guidelines, clippers must be wrapped in protective material and sent in a sturdy cardboard box with the clipper head heavily padded and all internal movement disabled before dispatch.
• Liability: Items must present no risk to postal employees or other mail. Packages that do not meet these safety standards (including the use of envelopes for clippers) may be rejected by the carrier or lead to denied insurance claims.

Click here to view our Full Mandatory Packaging & Insurance Guide

This service is specifically for Small Clippers & Trimmers (Dog, Cat, & Horse Trimmers). These are precision machines designed for grooming, detailing, and surgical preparation.

You are in the right place if:

• The Machine: Your clippers are handheld "Snap-on" style units (e.g., Andis AGC/Pulse, Wahl KM Series, Heiniger Saphir/Opal, or Liveryman Harmony).
• The Use: These machines are typically used for professional dog grooming, veterinary prep, or "finishing" work on horses (faces, ears, and heels).
• The Blades: These clippers usually take standard A5 snap-on blades or integrated adjustable blade sets.

This service is NOT for:

• Large Animal Clippers: If you have heavy-duty machines used for full horse clips or cattle grooming (e.g., Lister Star, Wolseley, or Heiniger Xplorer), please use our Horse & Cattle Clipper Service.
• Sheep Shears: For industrial sheep shearing handpieces, please contact us for a bespoke quote.

Still Unsure? If you are uncertain which service your machine requires, please phone us on 01407 832 800 before booking. We’ll be happy to identify your clippers to ensure you select the correct service and that your insurance remains valid during transit.